Privacy Policy

Who we are

Our website address is: https://izeystore.com.

PRIVACY & SAFETY                                                             

About Your Information

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All information that you provide to us is for the sole purpose of providing you with the best shopping experience and customer service. We will never give away, pass on or sell any of the information that you provide us.

We follow the requirements of the Republic of Uganda Laws in order to protect the information you provide us with from unauthorized access.

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About Ordering From Us

When you place an order with us we will ask for information such as your name, e-mail address, delivery / billing address and telephone number. As our secure online checkout is handled by PayPal, Mobile Money and visa hence we do not store any of your Credit or Debit card information.

Consent 

All the information we collect via our website or through correspondence with you may be used for the following purposes –

  • Dealing with orders and accounts
  • Processing payments, shipping and delivery

Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

Use of Cookies 

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the service that you desire and to enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled.

Your Rights

If for any reason, you are unsure about the personal and account information we are holding in your name, please contact us. We will review your file and update the records if required.

If you have any further questions, please don’t hesitate to contact us.

 Our Privacy Policy in Depth

This privacy policy will explain how Artsyug uses the personal data we collect from you when you use our website.


What data do we collect?

We collect the following data:

  • Personal identification information (Name, email address, phone number, delivery address )

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Place an order for any of our products.
  • Voluntarily provide feedback on our website, social media pages or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

We collect your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

How do we store your data?

We securely store your data with a specifically chosen server.

Our Company will keep your Name, Address, Telephone and Email for 72 months. Once this time period has expired, we will delete your data by clearing it from our records.

Marketing

We would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please inform us via email

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request us for copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email : u.artsy@yahoo.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

How do we use cookies?

Our website uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16th December, 2022

Terms & Conditions

Orders:

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact izeystore.com before placing an order with us either by email at: info@izeystore.com.

By placing an order via this website you are making an offer to IZEYSTORE.COM to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received.  This is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and IZEYSTORE.COM   for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Once your order has been dispatched, the completion of the contract between IZEYSTORE.COM   and yourself takes place. We cannot fulfil any obligations due to the following reasons:

•The product you ordered being unavailable from stock

•Our inability to obtain authorisation for your payment

•The identification of a pricing or product description error

•Customers who fail to reach any order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by a member of IZEYSTORE.COM either by email or BY PHONE.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 14 days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact us at info@IZEYSTORE.com. If your order has already been dispatched please follow the procedure set out in Returns Policy.

Product Pricing & descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Payment

Payment for all orders is at point of despatch.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.

The total cost of your order is the price of the products ordered plus cost of delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under law you must:

•Register by providing your real name, phone number, e-mail address, payment details and other requested information

•Be over 18 years of age

•Stipulate a delivery address.

•Possess a valid credit or debit card issued by a bank acceptable to our checkout provider (eg. Mobile money, visa card PayPal)

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Postage:

Shipping / courier rates are based on the total weight and dimensions of your order and will be calculated and applied automatically at the checkout.

Please allow 5 – 10 working days for your order to be delivered.

These delivery estimates are for Kampala only, please allow additional days for islands and overseas
You will receive a confirmation e-mail containing tracking information (if applicable) once your order has been dispatched.

We reserve the right to alter or change our delivery service at any time.

 
Shipping Abroad:

If you require delivery outside of Uganda, please contact us before placing your order so we can provide you with an accurate quote for shipping cost.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: u.artsy@yahoo.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information office.

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PAYMENT METHODS

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  • Mobile money
  • Offline Payments/ Pay on delivery